Terms & Conditions

General terms and conditions

Commissioning a further freight forwarder 
The removal company may commission a further freight forwarder.

Additional services
The removal company carries out its duties in the interest of the sender with all the due diligence of a removal company for payment of the agreed fee. Payment will also be due for any additional services and expenses not foreseeable when the contract was concluded. The same also applies if the performance scope is expanded by the sender after the contract has been concluded.

Monetary tips
Monetary tips cannot be offset against the invoice from the removal company.

Reimbursement of removal costs
If the sender is eligible for reimbursement of the removal costs from his firm or an employer, he must instruct this party to pay directly the agreed due costs of the move minus any advanced payments or partial payments to the removal company.

Transport safety
The sender has a duty to secure mobile or electronic parts in highly-sensitive devices, e.g. washing machines, record players, TVs, radios, hi-fis and IT systems correctly before transportation. The removal company has no obligation to check whether they have been secured correctly.

Electrical and installation work
The people from the removal company are, unless otherwise agreed, not authorised to carry out electrical or gas connections, to fit wall plugs or carry out any other installation work.

Provision of craftsmen
In the case of work carried out by other craftsmen provided, the removal company is only liable for careful selection of these craftsmen.

Counterclaims can only be offset against claims by the removal company, if they have been legally determined or are uncontested.

At the request of the claimant, the removal company has a duty to surrender to the claimant all rights resulting from the insurance contract he has concluded.

The furniture company will not be liable for misunderstandings due to instructions differing from the written order confirmations, instructions and information provided by the sender and those given to employees of the furniture company not authorised to accept these instructions.

Subsequent check by the sender
When collecting the transported goods, the sender has a duty to check that no object or furniture has mistakenly been taken or left behind.

Due date of the agreed fee
The invoice sum for domestic transports is due before unloading is completed, for overseas transports before the start of loading in cash or a similar payment means. Cash payments in the foreign currency must be made based on the invoiced exchange rate. If the sender fails to meet his payment duties, the removal company is entitled to keep the transported goods or place these goods in storage after the start of transportation at the expense of the sender. § 419 is applied accordingly.

Storage contract
The general terms and conditions of storage of the German Removal Association (ALB) apply to storage contracts. A copy of these terms and conditions can be provided on request.

Legal venue
For legal disputes with registered traders arising from this agreement and for claims on other legal grounds relating to the transport contract, the court in the district of the branch office of the removal company that has been commissioned by the sender is exclusively responsible. For legal disputes with persons other than registered traders, sole responsibility applies only in the event that the sender moves his place of residence or habitual abode abroad after the agreement is concluded or if his place of residence or habitual abode is not known when the claim is raised.

Applicable law
German law applies.